Morning Smile from Seth Godin’s Blog

Wednesday, June 23rd, 2010

Snowglobe How important is it? Is it so important you need to interrupt everyone, every single one of your customers?

There are only a few signs on my way through security, yet there, on the biggest of all, is a warning about snow globes. Snow globes are apparently a big enough threat/cause for confusion that they get their own sign.

Every time you interrupt your prospect or consumer, you better ask, “is it important enough…” Most of the time, it’s not. Most of the time, the interruption is a selfish, misguided effort by a committee that doesn’t get it.

Yes, I know the TSA doesn’t care about customers. But it’s a good lesson for anyone who does.

Don’t snowglobe me. Interrupting everyone so you can properly alert one person in a thousand is just silly.

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Another Great Post By Seth Godin

Monday, May 3rd, 2010

The coming melt-down in higher education (as seen by a marketer)

For 400 years, higher education in the US has been on a roll. From Harvard asking Galileo to be a guest professor in the 1600s to millions tuning in to watch a team of unpaid athletes play another team of unpaid athletes in some college sporting event, the amount of time and money and prestige in the college world has been climbing.

I’m afraid that’s about to crash and burn. Here’s how I’m looking at it.

1. Most colleges are organized to give an average education to average students.

Pick up any college brochure or catalog. Delete the brand names and the map. Can you tell which school it is? While there are outliers (like St. Johns, Deep Springs or Full Sail) most schools aren’t really outliers. They are mass marketers.

Stop for a second and consider the impact of that choice. By emphasizing mass and sameness and rankings, colleges have changed their mission.

This works great in an industrial economy where we can’t churn out standardized students fast enough and where the demand is huge because the premium earned by a college grad dwarfs the cost. But…

InflationTuitionMedicalGeneral1978to2008 2. College has gotten expensive far faster than wages have gone up.

As a result, there are millions of people in very serious debt, debt so big it might take decades to repay. Word gets around. Won’t get fooled again…

This leads to a crop of potential college students that can (and will) no longer just blindly go to the ‘best’ school they get in to.

3. The definition of ‘best’ is under siege.

Why do colleges send millions (!) of undifferentiated pieces of junk mail to high school students now? We will waive the admission fee! We have a one page application! Apply! This is some of the most amateur and bland direct mail I’ve ever seen. Why do it?

Biggest reason: So the schools can reject more applicants. The more applicants they reject, the higher they rank in US News and other rankings. And thus the rush to game the rankings continues, which is a sign that the marketers in question (the colleges) are getting desperate for more than their fair share. Why bother making your education more useful if you can more easily make it appear to be more useful?

4. The correlation between a typical college degree and success is suspect.

College wasn’t originally designed to merely be a continuation of high school (but with more binge drinking). In many places, though, that’s what it has become. The data I’m seeing shows that a degree (from one of those famous schools, with or without a football team) doesn’t translate into significantly better career opportunities, a better job or more happiness than a degree from a cheaper institution.

5. Accreditation isn’t the solution, it’s the problem.

A lot of these ills are the result of uniform accreditation programs that have pushed high-cost, low-reward policies on institutions and rewarded schools that churn out young wanna-be professors instead of experiences that turn out leaders and problem-solvers.

Just as we’re watching the disintegration of old-school marketers with mass market products, I think we’re about to see significant cracks in old-school schools with mass market degrees.

Back before the digital revolution, access to information was an issue. The size of the library mattered. One reason to go to college was to get access. Today, that access is worth a lot less. The valuable things people take away from college are interactions with great minds (usually professors who actually teach and actually care) and non-class activities that shape them as people. The question I’d ask: is the money that mass-marketing colleges are spending on marketing themselves and scaling themselves well spent? Are they organizing for changing lives or for ranking high? Does NYU have to get so much bigger? Why?

The solutions are obvious… there are tons of ways to get a cheap, liberal education, one that exposes you to the world, permits you to have significant interactions with people who matter and to learn to make a difference (start here). Most of these ways, though, aren’t heavily marketed nor do they involve going to a tradition-steeped two-hundred-year old institution with a wrestling team. Things like gap years, research internships and entrepreneurial or social ventures after high school are opening doors for students who are eager to discover the new.

The only people who haven’t gotten the memo are anxious helicopter parents, mass marketing colleges and traditional employers. And all three are waking up and facing new circumstances.

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Hunters vs. Farmers

Friday, February 5th, 2010

http://sethgodin.typepad.com/seths_blog/2010/02/hunters-and-farmers.html

Which one are you? Read Seth Godin’s post on the difference between these two groups anf find out!

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Whining Won’t Change Things

Wednesday, January 6th, 2010

Wake-up call to those who still don’t think its fair that they have to do something different to stay afloat. The world has changed. Don’t take our word for it, read:

http://sethgodin.typepad.com/seths_blog/2010/01/what-every-marketer-needs-to-learn-from-groucho-marx.html

Don’t be offended. Be inspired.

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The Hierarchy of Success

Wednesday, September 16th, 2009

Seth Godin thinks it looks like this:

  1. Attitude
  2. Approach
  3. Goals
  4. Strategy
  5. Tactics
  6. Execution

As godin says:

“We spend all our time on execution. Use this word instead of that one. This web host. That color. This material or that frequency of mailing.

Big news: No one ever succeeded because of execution tactics learned from a Dummies book.

Tactics tell you what to execute. They’re important, but dwarfed by strategy. Strategy determines which tactics might work.

But what’s the point of a strategy if your goals aren’t clear, or contradict?

Which leads the first two, the two we almost never hear about.

Approach determines how you look at the project (or your career). Do you read a lot of books? Ask a lot of questions? Use science and testing or go with your hunches? Are you imperious? A lifehacker? When was the last time you admitted an error and made a dramatic course correction? Most everyone has a style, and if you pick the wrong one, then all the strategy, tactics and execution in the world won’t work nearly as well.

As far as I’m concerned, the most important of all, the top of the hierarchy is attitude. Why are you doing this at all? What’s your bias in dealing with people and problems?”

Read the rest of the post–it’s a good one!

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The Great Divide: Value vs. Price

Monday, May 11th, 2009

Do you think that in our current economy people are willing to pay more for what they perceive to be value? Or will people accept a reasonable substitute if it costs less? Read Seth Godin’s May 10 blog post and weigh in:

Two halves of the value fraction

In a down economy, marketers fret a lot about price. We think that since times are tough, people care about price and nothing but price.

Of course, people actually care more about value. They care about value more than they used to because they can’t afford to overpay, they don’t want to make a mistake with their money.

Value = benefit/price. That means that one way to make value go up is to lower price, right?

The thing is, there’s another way to make the value go up. Increase what you give. Increase quality and quantity and the immeasurable pieces that bring confidence and joy to an interaction.

When all of your competitors are busy increasing value by cutting prices, you can actually increase market share by increasing value and raising benefits.

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Advertising vs. Marketing

Friday, February 20th, 2009

“Marketing is telling a story that sticks, that spreads and that changes the way people act. The story you tell is far more important than the way you tell it. Don’t worry so much about being cool, and worry a lot more about resonating your story with my worldview. If you don’t have a story, then a great show isn’t going to help much.” Seth Godin (see the complete post at http://sethgodin.typepad.com/)

Are you putting on a show for the world to see, or are you telling a captivating story to an audience that wants to pay attention? Your answer to this question will tell you whether you are advertising or marketing. Advertising involves creating spectacle, marketing involves finding out what your organization is all about through the eyes of your customers. Can you guess which one is more effective in the long run?

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“Your audience isn’t as homogeneous as it used to be.” ~Seth Godin

Monday, November 10th, 2008

Around here, we like Seth Godin quite a bit. Although he sometimes points out the obvious, he does it in such a way that you actually feel enlightened when you read his stuff.

His latest blog post http://sethgodin.typepad.com/seths_blog/2008/11/seen-it-all-bef.html , is again, pretty much common sense–if you stop to think about it. The trouble is, a lot of us don’t stop and think about who we’re trying to reach…instead a lot of time is spent thinking about how we’re going to reach our audience. The focus is on tactics instead of targets. We think it should be the other way around. After all, as Seth says, “Your audience isn’t as homogeneous as it used to be.”

http://sethgodin.typepad.com/seths_blog/2008/11/seen-it-all-bef.html

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